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Skool Loop

Is the app free for schools and parents?

The Skool Loop app is completely free for all schools and parents. There are no costs associated with any of the functions within the app. The app is funded by local advertisers who are advertising within the app.

How long is the onboarding process?

The onboarding process is simple and can take as little as just 20 minutes. Our dedicated team are available to guide you through the entire process and we have video tutorials explaining each function and how to use.

Why isn’t my school featured on the app?

If your school isn’t featured on the app, they may not have signed up for the Skool Loop service. Feel free to get in touch with us and we can confirm or follow up with the school to let them know about the interest.

Does using the 'send text' option in the absentee section of the app cost parents?

No, sending a text through the app does not incur a fee. The app will redirect the user to the text messages part of their app and normal plan charges will occur.

Why are my personal events showing on my Skool Loop App Calendar?

As well as displaying your school events (from either Google Calendar or manual input), the app also sync’s with your phones ‘native calendar’ allowing you to see both school and personal events, the purpose of this is for parents to see potential clashes in their diary (only you can see your personal events). You may notice that your personal events are shown with a Blue/Purple dot and your school events are a Red/Pink dot. You are able to turn this off in the permissions section of your phone settings.

Why can’t I upload my own newsletter?

Due to Newsletters usually being larger and more populated documents uploading them into the app can often be a fiddley process, so here at Skool Loop we have decided to take the hassle away and upload them for you.

Can I see who received my Notice?

No but we can tell you how many parents have currently got your app on their phone so, if this message was sent to General, we can assume they have all seen it as they will have all got the alert.

Why do I not receive the alerts from Skool Loop?

There are often a few reasons that phone do not receive the alert.

1. If you are in the app when the notice is sent often it does not want to send an alert as you are already in the app to see the message that has been sent.

2. If the app or the user’s phone is not up to date, then they may not receive the notice as the phones current software cannot handle the request.

3. The user’s phone may have notifications switched off, to fix this go into settings – Apps/notifications – and choose to allow.

4. The Phone may be too old. Some phones such as the iPhone 5 are now too old to receive push notifications as the software that the app runs on is newer than what is available for that phone.

5. How do I join a group in notices to receive instant alert’s. - Go into the notices tile on the interface of your school app and touch the three small bars on the top right-hand side, this will show you the groups the school have made.

If I advertise in the app, how many people will see my ad?

Your ad will be shown to the local school community in your area, the number of impressions on the ad will differ between areas but get in contact today and we can tell you the number of users in your area.

What do I have to do to advertise?

All you have to do is provide your contact details and what you want your ad to contain and we can look after creating the ad and share it with you before it goes live on the ad.

What kind of ads can be served?

We only allow ads that are relevant to the local areas that are suitable for the audience. We check with each school before your ad goes live to ensure they are happy for it to feature towards their audiences.